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What we do?

CXPORTAL provides intelligence for the next generation of customer operations. We help BPO and customer operations leaders transition from traditional delivery models to AI-native operations, combining Proprietary IP, Executive Media and Market Data with enterprise transformation expertise.

We design intelligent operating models, engineer AI-enabled capabilities and scale measurable outcomes. Our work connects Intelligent Operations, Unified Knowledge, human capability, AI and technology to create sustainable business value across complex customer environments. Established in London in 2017.

Our Vision

  • To shape the future of customer operations through intelligent, AI-enabled operating models that unify knowledge, embed intelligence and enable better outcomes for customers and employees.
  • Strengthen customer operations through unified knowledge, embedded intelligence and AI working alongside human—moving beyond labour-led delivery towards automation, outcomes and measurable business value.

Our Mission

To help BPO and customer operations leaders navigate the transition to AI-native operations. We provide the intelligence, operating models and transformation capabilities required to diagnose performance gaps, design future-state delivery models, engineer AI-enabled capabilities, optimise operations and scale measurable business outcomes at scale.

Leadership Team

CXPORTAL brings together expertise across BPO operations, customer transformation, enterprise architecture, AI, Unified Knowledge and intelligent operating models to help organisations navigate complex operational and technological change.

Mary Southgate

Chair Board of Directors

Moses Dune

Governor Board of Directors

Susan Bloomberg

Chief Operations Officer

Walters Obenson

Lead Data Architect - Enterprise Wide Solutions Architeture Design

Joel Green

Partner SAP Customer Experience & SAP ERP

Sonja Pischedda

Head of Digital and Customer Experience

Jones Anderson

Enterprise Architect

From Traditional BPO to AI-Native Operations Through Human, AI, Knowledge and Outcome-Driven Operating Model.

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