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SAP Commerce CX Upgrade: How to Avoid the 3 Downsides

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03 Mar, 2021 / Published in SAP Customer Experience, Technology, User Experience

SAP Commerce CX Upgrade: How to Avoid the 3 Downsides

In general, SAP Commerce and software upgrades possess a significant challenge to tech designers and business owners anywhere. The dreaded upgrade can often put your business offline for hours, if not days, wasting valuable resources and dragging your entire company down with it.

Even if your SAP Commerce upgrade runs smoothly, there’s always the risk that the platform’s upgrade can run into hitches during deployment.

Software suppliers are continually bringing new and improved versions forward, especially when it comes to the SAP Commerce, previously known as (SAP Hybris) platform. While these upgrades often provide valuable business innovation and benefits, transitioning into a new model or an unfamiliar setting is often a significant challenge for both tech and business users.

Keeping the engine of your digital business running smoothly with valuable SAP Commerce CX upgrades, and use these three tips to avoid the downsides traditionally associated with a software upgrade.

#1. Designate a Migration Team:

Putting a set group of people in charge of your software development transition is an easy way to ensure a smooth transition between platforms or software teams. Few developers are often enough to do this task based on the requirements, but depending on how extensive your upgrade is, you may want to designate a few more. Platform upgrades can be unpredictable, so naming a group of people to provide direction, guidance and troubleshoot your upgrade will provide massive assistance in your ultimate transition.

Migration teams can also test out the new platform without having to involve the whole business resources. If something goes wrong, limiting the software upgrade to a few people can help eliminate confusion and wasted training among your team, making it even easier to upgrade smoothly without wasting resources.

#2. Streamline Your Upgrade:

Though the length of any given upgrade is often unpredictable, mapping out the current system in advance can be a major asset in managing or reducing upgrade time. Performing detailed checks on your system ahead of time will identify any significant issues with your existing software system and provide a blueprint for your system’s areas that will need individual attention versus an overall and more generalized platform upgrade.

#3. Know What You’re Getting into:

Deploying your eventual upgrade is one of the most nerve-wracking parts of a systems upgrade. The team behind the SAP Commerce Hybris upgrade has put out a detailed guide explaining what you can expect when it comes to their newly upgraded system. However, it’s still a challenge to anticipate what exactly will pop up on your screens once the system’s been put into place. Consider doing a soft launch or a continuous delivery process to gradually get an idea of what your new platform will look like before you provide it to the whole team. It will cut down on troubleshooting and wasted time and make it much easier to dive right into working with your new system.

Conclusion

Overall, software upgrade are necessary for business innovation and it simplfied business processes and improve customer experience however it come with lots of challenges that are unpredictable and beyond our control. Being able to deploy a system and reboot successfully is key to a smooth transition from one platform to another, so take these three tips into account to avoid significant downsides and create a successful transition experience.

If you’d like to learn more about how we can assist you to upgrade you eCommerce platform, please visit our website www.cxportal.com, where you’ll find lots of useful information. Alternatively, if you’d like to speak to a member of our team, call us now on +442034416513, and we’ll do everything we can to help.

Joel Green

CXPORTAL is your award-winning AI, ML, SAP Commerce Cloud and eCommerce digital transformation solutions provider, CXPORTAL is specialised in Innovating business strategy, design and development of digital products, digital platforms engineering and data science solutions. CXPORTAL Leverage Artificial Intelligence, Machine Learning Algorithms, Deep Learning Models, and big data Analytics to unlock and scale your business data, and optimising the operating model for exponential business impact.

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