The considerable cost of IT services may seem like a necessary burden; however, it is possible to balance budgetary concerns and your company’s ever-present need for the highest quality IT operations such management, maintenance, support and issues resolution procedures.
Post-go-live of your SAP Commerce platform, there are daily support and maintenance activities as well as optimizing the operating model, support and maintenance activities need to be maintained regularly. If not maintain continuously, it could increase support costs and impact application and operations performance. Every eCommerce site has a well defined daily support activity, to name a few; user, product, order data and promotion management, Pricing Updates, reporting, the lists goes on and on. With all these daily activities in hand, application management and support are critical in any business eCommerce business operations.
Below, we have created the vital reasons why businesses need to Run, manage support services covering all technical and functional aspects related to SAP Commerce Platform and to optimize the operating model, these include;
1. Daily Product data update such as; Stocks, price and product.
2. Daily Promotion Management
3. Daily Order Management
4. Day-to-day or regular promotion management
5. Customer Management
6. Marketing analysis for increasing the sales
7. Daily reporting
8. Support for site management and maintenance
9. Application server and Database server support
10. Infrastructure support
11. Requirements consideration missed or modified
12. Design or implementation flaws
13. Technical and functionalities enhancements, upgrade and modification
14. Changes in business strategy
Below, we have created issues resolution, support and how to manage your SAP Commerce Cloud Platform based on the above points;
1. Daily tasks are managed and fulfilled by using the best-provided back-end cockpit such as back-office, Admin Cockpit, WCMS cockpit, Smart Edit and much more. These tools are helpful in monitoring and streamlining daily support tasks.
2. We defined a well-managed cronjob for automated workflow and processes.
3. New enhancements, upgrade, requirements missed, or design flaws are to be well understood and re-worked to improve the site by using mostly the OOTB extensions customization or using add-ons.
4. Some of the infrastructure management can be done using the admin cockpit or any third-party tool integrated for maintaining and troubleshooting any issues such as; site performance.
5. Analytics tools such as Google analysis and Adobe analytics could be used to analyze marketing and sales performance.
6. Customer management, order management, product data management can be achieved by back-office, Impex files, cronjobs, workflows, and so on.
7. IT automated deployment process that is cost-effective and less time consuming and increase performance.
Below, we have created the vital support and maintenance activities post-launch of your SAP Commerce Cloud Platform;
1. Proper planning of the support process and SLA’s.
2. Appropriate strategy in place in terms of daily tasks to ensure site stability.
3. Allocate resource for backend tasks, support activities, business capabilities, revenue generation is the key to define long-term support actions.
4. Training and knowledge transfer to the support team when a new feature is launched
5. Usages of tools and software for the log mechanisms, automated deployment process and site performance measurement
6. Regular data archiving and well-defined process in place.
Summary:
Well-managed informational technology is a vital component of a successful business, but also one which can be quite expensive to upkeep. As the cost of IT services continues to rise, the necessity for such work is going nowhere fast.
In other for an eCommerce platform to be stable and reliable, the business owners should have a dedicated support team covering all technical and functional aspects related to the SAP Commerce platform and to optimize the operating model. The business should have a well-defined plan, structure, support procedures, and Service Level Agreements (SLAs) put in place post-launch. Support and maintenance tasks for any eCommerce site is a continuous and regular process, not a one-time shot.
If you’d like to know more why not speak to us directly, call us on +442034416513 or visit our website on www.cxportal.com and we’ll help you in any way we can.
Walters Obenson
A dedicated and qualified Enterprise & Solutions Architect at CXPORTAL with nearly two decades of experience delivering cost-effective, agile digital transformations and high-performance technology solutions across diverse industries. Walters combines deep expertise in enterprise architecture, cloud adoption, and AI-driven innovation to design and implement solutions that align technology with business strategy.
